PRIVACY POLICY

At Lunara Adventures, your trust is very important to us. We respect your privacy and are committed to protecting the personal details you share with us when booking a tour or contacting us. This page explains how we collect, use, and safeguard your information.

1. What We Collect

When you contact us or make a booking, we may collect:

• Your name and contact details (phone, email, address)

• Basic booking details such as group size, dates, and preferences

• Payment method (cash, payment link, or card on the spot)

We do not store your full card information ourselves.

2. Payments

Currently, we do not process online payments through our website. Payments are made in one of the following ways:

• Cash in person on the day of the tour

• Payment link (Nomood) sent directly to you

• Card payment on the spot (with an additional 5% service tax)

This keeps the process simple, clear, and secure.

3. How We Use Your Information

We only use your details to:

• Confirm and manage your booking

• Arrange your tour or service with our team and partners

• Share important updates about your trip

4. Privacy & Safety

Your personal details are kept strictly confidential. We never sell or trade your information. If we need to share certain details (for example, with a driver, hotel, or activity operator), it’s only to provide the service you booked.

5. Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and safety.

6. Staying in Control

If you don’t want to receive promotional offers, newsletters, or marketing messages from us, you can let us know anytime, and we’ll respect your choice.

At Lunara Adventures, we believe booking a trip should be simple and stress-free. That’s why we keep your information safe, only collect what’s necessary, and make sure your payments are handled securely through trusted methods.

For any questions, reach us at support@lunaraadventures.com.